Shipping Policy

Thank you for shopping with The Piona. Each order is carefully prepared and packaged by hand.

Order Processing

Orders are normally processed within 2–4 business days after payment is successfully completed.

Business days are Monday through Friday and do not include weekends or federal holidays. Processing time may be longer during holidays, new product launches, or periods of unusually high order volume.

If we are unable to ship your order within the stated processing period, we will contact you by email with an updated shipping date and the option to continue waiting or cancel the unshipped order for a full refund.

Shipping Area

The Piona currently ships to addresses within the United States.

We do not currently offer international shipping.

Shipping Rates and Promotions

Available shipping rates and any active free-shipping promotions will be displayed during checkout.

Promotional shipping offers may have separate eligibility requirements, order minimums, or expiration dates. Only one shipping promotion may be applied to an order unless otherwise stated.

Estimated Delivery

Most orders are shipped through USPS. Estimated carrier delivery is generally 2–5 business days after the package has been accepted by the carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays may occur because of severe weather, holidays, regional service interruptions, or other circumstances outside The Piona’s control.

Tracking Information

When your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 24–48 hours for tracking updates to appear after the shipping label is created.

Address Changes

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, please contact us immediately. We will try to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.

The Piona is not responsible for delivery delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.

Packages Returned to Sender

If a package is returned because of an incorrect address, refusal, or failed delivery attempt, we will contact you after receiving it.

The customer may be responsible for an additional shipping charge before the package can be sent again. Original shipping charges are nonrefundable.

Delayed or Lost Packages

If your tracking information has not updated for 7 business days, please contact us through our Contact page. We will help you review the tracking information and, when appropriate, open a request with the shipping carrier.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, your mailroom, and the carrier first. Then contact us so we can help determine the next step.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photographs of the shipping box, mailing label, damaged items, and internal packaging.

Please keep all packaging until your request has been reviewed.

Contact

For shipping questions, please contact us through the Contact page on our website. We normally respond within 1–2 business days.